Privacy & Data Protection

Your Privacy Matters to Us

At L’Hermitage Hotel, we are committed to respecting the privacy of our guests and website users. We want you to feel confident in how we handle your personal information — what we collect, how we use it, and how we protect it. By submitting personal information to us, you consent to our collection and use of that information as described in this Privacy Policy.

We collect information to make your experience with us as seamless and personalized as possible. By understanding your preferences and needs, we can enhance your stay and tailor our services and special offerings. Depending on the service, you may be asked to provide details such as your name, email address, telephone number, and preferences. For purchases or bookings, we may also request credit card details, billing authorization, and a mailing address to complete transactions securely.

What Information We Collect

To provide you with a range of services, we may collect:

Name, telephone number, mailing address, and email address.
Credit card details for secure reservations and transactions.
Preferences and feedback to help us improve our services.

How We Use Your Information

The information you provide is primarily used to:

Confirm and manage your reservations.
Administer your stay and provide personalized service.
Improve our website and services.
Share offers, promotions, and updates about L’Hermitage Hotel (only if you have not opted out).

From time to time, we may also contact you by mail, email, or phone with information we believe may be of interest. You will only receive such communication if you have not indicated that you object to it.

Accepting and Declining Offers
When providing your details, you will have the option to opt out of marketing communications. If you no longer wish to receive offers or updates, you may unsubscribe directly from our emails or contact us at guest.services@lhermitagevancouver.com.

Sharing of Information
Your personal data is safeguarded at L’Hermitage Hotel. We do not sell or rent your information. However, we may be required by law enforcement or judicial authorities to disclose information when legally obligated.

Security Measures
We take all reasonable precautions to protect your personal information. Strict security procedures are in place, and access to data is limited to authorized staff under clear guidelines on its use.

Your Acceptance of This Policy
By using our website, you agree to the terms of this Privacy Policy. We may update the policy from time to time, and any revisions will be posted here. Continued use of our website after changes are made constitutes acceptance of those changes.