Reservations 778-327-4100
guest.services@lhermitagevancouver.com 788 Richards Street, Vancouver, BC, V6B 3A4
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788 Richards Street Vancouver, BC, V6B 3A4 Reserve

Accessibility Statement

Ensuring an Inclusive Experience

Our hotel is committed to making our facilities, amenities and services accessible to guests with disabilities. Below is a description of many of the accessible features of the hotel in its public and guest room spaces.

Accessible Public Spaces

  • Accessible public entrance.
  • Accessible route from the public entrance to the registration area and accessible rooms.
  • Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.
  • Accessible emergency exit.
  • Accessible public restroom.
  • Accessible food and beverage outlet: Accessible route to food and beverage outlet from the public entrance and accessible rooms.
  • Service animals are welcome at L'Hermitage Hotel
  • Accessible guest rooms

Website Accessibility

L'Hermitage Hotel is committed to ensuring digital accessibility for people with disabilities. We are continually Improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A. Level AA, and Level AAA. L'Hermitage Hotel Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taking during the development of the website to follow WCAG standards.

Compatibility with Browsers and Assistive Technology

L'Hermitage Hotel Website is designed to be compatible with the following assistive technologies:

  • Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical Specifications

Accessibility of L'Hermitage Hotel Website relies on the following technologles to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

Limitations and Alternatives

Despite our best efforts to ensure accessibility of L'Hermitage Hotel Website, there may be some limitations.

Errors and Omissions Disclaimer - Accessible Rooms

While we strive to provide accurate, up-to-date, and comprehensive intormation regarding our accessible rooms and amenities, we cannot guarantee that all details are free from errors or omissions. Accessibility features may vary by room and are subject to change without prior notice.

Guests requiring specific accommodations are strongly encouraged to contact the hotel directly prior to booking to confirm that our facilities meet their individual needs. The descriptions provided on our website and promotional materials are intended for general information only and do not constitute a guarantee of suitability for any particular purpose.

We apologize for any inconvenience caused by inaccuracies or outdated information and appreciate your understanding as we continually work to improve our accessibility offerings and communication.

Feedback & Contact

We welcome your feedback on the accessibility of L'Hermitage Hotel Website. Please let us know if you encounter accessibility barriers. Additionally, it you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below.